The support that you'll receive from your shared website hosting company is really important, regardless of whether you have pre-sales questions and you are not a client yet, or you have some technical issue with an existing account. Timely and clear information regarding a question or an issue will save you a lot of time and efforts, not mentioning that this is usually a proof that you are ordering from a real hosting supplier not from a reseller. If you get a hosting account through a company that does not own its servers and it cannot access them immediately, it's very likely that you will wait for a couple of days in order to have an answer to your query, therefore your sites may remain offline for quite some time. Alternatively, a company that offers numerous options for communication and has a support crew that is available all the time can assist you right away and help you limit or completely avoid any downtime and possible losses.
24/7 Customer Support in Shared Website Hosting
Our shared website hosting services
feature 24/7/365 pre-sales, customer and technical support, so regardless of whether you are inquiring for our web hosting services well before you make an order or you're a current client and you have any kind of question or some issue, you are able to contact us anytime, which includes holidays and weekends. We have a number of channels to contact us - a couple of telephone lines around the world for your convenience as well as live chat support for pre-sales, billing and basic questions; e-mail messages and support tickets for more complex issues or any matters that require longer time to analyze and take care of. Unlike various other web hosting suppliers, our trouble tickets come with a warranted max response time of just one hour, so whatever the trouble is, it will be resolved in a timely manner and you will not waste days so as to have something fixed.
24/7 Customer Support in Semi-dedicated Hosting
All Linux semi-dedicated hosting
that we provide feature 24/7 customer and technical support, therefore no matter what problem you experience, you are able to get in touch with us and we'll assist you straight away. The guaranteed reply time for each email message or support ticket that you open from your Hepsia hosting Control Panel is only one hour; the actual reply time rarely is more than 20 minutes. We also have telephone support with several local numbers around the world plus a live chat, so you can contact us and get more info about our services even if you do not have an account yet. We can assist you with any kind of question or a problem you may have - payment methods, plan specs, email setup, web hosting account settings, etc. If you use our services, you won't ever experience a situation where you have to wait for a few days to get a problem solved like you will have to do with numerous other service providers.
24/7 Customer Support in Dedicated Hosting
All the dedicated server
packages that we provide come with 24/7 support through various methods of communication and with a 1-hour maximum reply time warranty. In case you want to learn more about the packages or you have any kind of general or billing questions, you will be able to call one of the local numbers that we have around the globe or you could use our live chat support and speak to a live agent. For entirely tech issues that need assistance from a technical support person or an administrator, you're able to open a support ticket from your billing Control Panel or you could send an e-mail, as all these channels are more appropriate to monitor a particular matter. The response time for them rarely is more than 30 minutes, which means that you can forget about waiting for an entire day so as to receive support. Our support service is available for any server-related matters, as well as the pre-installed software. In the event that you'd like to receive assistance for third-party applications, you may consider obtaining the Managed Services upgrade that we offer for all the packages.