A ticketing system is the most widely used correspondence channel that web hosting providers offer to their clients. It’s most often part of the billing account and is the quickest way to resolve a problem that takes some time to examine or that needs to be escalated to an admin. Thus, all comments provided by either party will be kept in the very same place in case somebody else needs to work on the issue in question and the info already exchanged in the ticket will be available to all parties. The negative side of deploying a ticketing system with most hosting platforms is that it is not included in the hosting Control Panel, so you will have to log in and out of no less than two accounts in order to perform a given procedure or to get in touch with the hosting company’s customer care team. If you want to manage a number of domains and each one of them is hosted in its very own account, you’ll have to use even more accounts at the same time. Additionally, it may take a significant span of time for the hosting provider to process your ticket requests.
Integrated Ticketing System in Shared Website Hosting
The ticketing system that we are using for our shared website hosting services isn’t separate from the hosting account. It’s part of our fully featured Hepsia hosting Control Panel and you’ll be able to visit it at any particular moment with just a couple of clicks of the mouse, without logging out of your web hosting account. The ticketing system features a quick-search box, so you can track the status of virtually any trouble ticket that you’ve sent in the past, if needed. You can also read knowledge base articles that belong to different problem categories, which you can select, so you can learn how to resolve a given problem even before you open a ticket. The ticket response time is no more than sixty minutes, which suggests that you can receive quick assistance at any given moment and if our technical support staff suggests that you should do something inside your account, you can do it instantly without logging out of the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia Control Panel, which is included with all our Linux semi-dedicated hosting, was designed with the notion that you should be able to manage everything connected to your semi-dedicated account in one location and the support tickets aren’t an exception. Our ticketing system is incorporated into the Hepsia Control Panel, so, if you have an inquiry or stumble upon an obstacle, you can touch base with our help desk team instantaneously without having to sign in to a completely different admin console. You can browse your website files or check different settings in your account while you send a new ticket or read the answer to an old one. In case you have tons of tickets and you want to track down a given one, you can take advantage of the intelligent search box, which is available in the Help section of the Hepsia Control Panel. We guarantee that you will receive a response in less than sixty minutes irrespective of the nature of your question or issue.