A live chat is one of the methods of communication offered by some web hosting companies as a part of their support service. Determined by the provider, the chat is used for pre-sales, billing and/or technical assistance. This method of contact is faster in comparison to a support ticket and it will make it less likely to misspell or misunderstand anything as compared to a telephone call with an agent. In addition, when the issue that you have requires some time to be examined and dealt with, you'll be able to do something else in the meantime instead of just waiting, as you'd have to do when you call. You can also employ a live chat support service without spending a dime provided that you have web accessibility even if your hosting provider is situated in a different country and they don't have a local telephone number that you can call.
Live Chat Support in Shared Website Hosting
As part of the support services that we provide for our shared website hosting services, we have live chat support which is online twenty-four seven, even on holidays. You will be able to contact us regardless if you already own an account or not, as we can help you with all kinds of things, ranging from giving you common information regarding our services in case you are not our client yet and you're thinking about obtaining one of our plans, to helping you with creating an email account in an email client. A part of the issues are more complex and time-consuming, and you will have to employ the ticketing system that is built-in our Hepsia web hosting Control Panel, but we can save you precious time and help you in real time on the live chat for various things.
Live Chat Support in Semi-dedicated Hosting
We offer live chat support as standard with our services, which means that when you have any questions for our Linux semi-dedicated hosting, you can get in touch with our customer care team anytime no matter if you have already purchased your account or not. Generally, the chat service is for billing, pre-sales and general questions and difficulties, still we will assist you with a lot of technical questions as well. We can help you pick the ideal package for your sites if you don't have an account yet, we can answer any kind of billing questions or concerns you could have or we can assist you with setting up your new email address on your computer or smart phone - all the abovementioned will be done quickly since our live chat service is accessible all day, every single day. No matter when you want help, you are able to speak to a representative and save a lot of time.