Should you ever encounter a problem with your website and be incapable of fixing it yourself, ask the respective web hosting provider’s help desk support team to assist you to bring the site back online. A timely solution would be the perfect scenario, but a lot of companies respond within twenty four hours and even more, particularly if you are dealing with a reseller. Even if your problem can be fixed quickly, your website may not work satisfactorily or it may not be reachable whatsoever for a prolonged time interval, so you may lose potential customers because it’s highly unlikely that anybody would return to a website that’s out of order. With that being said, you should make certain not only that you can reach your hosting provider, but also that they can reply and assist you in a well-timed fashion. If an app update doesn’t proceed as planned or you delete something unintendedly, for example, the site must be fixed promptly so as to avoid extended unavailability.
One-Hour Response Guarantee in Shared Website Hosting
Our shared website hosting services come with a 1-hour reply time guarantee, which suggests that irrespective of what enquiry or complication you might have, we’ll always be there to assist you. In fact, it rarely takes more than 30 minutes to get an issue fixed or a query answered, and this is valid for both pre-sales and technical matters. Our tech support team members are available 24-7, even on weekends and official holidays, which implies that you’ll always obtain prompt support. We realize exactly how precious time can be, so by the time we respond to your support ticket or e-mail, we will have looked into the matter and, in case we haven’t discovered a solution, we’ll supply you with more info about what you have to do on your end – if the case necessitates this. With our support services, you can be sure that there will be someone to help you straight away, regardless of what time it is.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our client service staff representatives will be at your disposal at all times and they will answer any support ticket that you submit via your web hosting Control Panel within less than 60 minutes. The ticket response time is guaranteed irrespective of whether you’ve got a generic inquiry with regards to your semi-dedicated server or you stumble upon a certain predicament and for most issues you will not have to wait even that long. Irrespective of what the nature of the issue is or what time it is, we will be there to lend you a helping hand, as we’re available 24x7x365 to handle any general, billing or technical issue. If you contact us about anything that is within our power, we’ll solve it before we reply to you, which implies that you will not have to wait around for hours or even days while the problem lasts. If there is something that you have to do on your end, we’ll give you the necessary info – what possible solutions to try, what steps to take, etc.