A 1–Hour Support Ticket Response Time Guarantee
All your support requests will be attended to within maximum sixty minutes after the trouble ticket or email was received. If your issue requires additional assistance from a sysadmin, we’ll forward the ticket or the e–mail to the person on duty, without delay and we will leave a comment to notify you that more time will be needed for reaching a solution. Furthermore if you order the Administration Services package, any of the services included there will be carried out whenever you desire.
A Top–Quality Technical Support Service
We’ll be available to you 24/7/365 to respond to any enquiries that you may have related to our Web Site Control Panel or any of the apps that we have pre–installed on your behalf on the dedicated hosting server. If you also require assistance with server administration tasks, you can check out our Administration Services package, which includes backup hard disk space, OS updates on a weekly basis, server monitoring and restarting services, as well as software installation and troubleshooting procedures
An Easy–to–Navigate Help Area
Every Linux dedicated hosting server is equipped with our free–of–charge Web Site Control Panel, which boasts a detailed knowledge base plus a selection of instructional video tutorials. Whenever you need help with the Web Site Control Panel, just click the Help or Videos buttons located in the top right corner.