Customer Support Channels
A 1–hour Response Guarantee
Our customer service crew is taught to immediately attend to all of our shared website hosting services customers’ inquiries and information requests. Via our ticket system, you’ll be able to send your request and a support team fellow member is going to return to you within max an hour. Basically, practice shows that the usual answer time period is Twenty minutes.
A Top–quality Support Service
Our assistance service is offered by a group of experienced specialists who are prepared to answer your questions as soon as possible. You can easily make contact with the support staff by opening a customer assistance ticket from your Web Site Control Panel or by sending us an email message. On business days, you can also call us on the phone or make use of the live chat service.
An Intuitive Help Section
Our Control Panel supplies a wide–ranging practical knowledge base that’s built–into all parts. In each section, you’ll find a Help control key that will load for you a group of step–by–step tutorials on how to make use of a certain feature or accomplish a specific action. Additionally, we have created training films so its possible to get a better idea of the Control Panel’s interface.